Shipping policy

Shipping Policy

Thank you for shopping with us! Please review our shipping policy before placing your order.

Order Processing

Orders are typically processed within 2–5 business days, unless a different processing time is stated on the individual product page.

Business days are Monday through Friday and do not include weekends or holidays.

Processing time is separate from shipping/transit time. Once your order has been processed and shipped, you will receive tracking information using the email address or phone number provided at checkout.

During sales, holidays, product launches, or periods of high order volume, processing may take longer than usual.

Hair Orders

Some hair products, wigs, specialty textures, lengths, colors, or customized items may require additional processing time.

If a product requires a longer processing period, this will be stated on the product page whenever applicable.

Please review all product details before placing your order.

Shipping & Delivery Times

Delivery times begin after your order has been processed and shipped.

Estimated delivery dates provided by the shipping carrier are estimates and are not guaranteed.

Shipping delays may occur due to weather, holidays, carrier delays, high shipping volume, or other circumstances outside of our control.

Tracking Information

Once your order ships, tracking information will be sent to the contact information provided at checkout.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please carefully review your address before submitting your order.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

We are not responsible for delays caused by incomplete or incorrect shipping information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may be required before the order can be shipped again.

Lost, Stolen, or Missing Packages

If your tracking information shows that your package is still in transit beyond the expected delivery period, please contact the shipping carrier and contact us so the situation can be reviewed.

If tracking shows that a package was delivered but you cannot locate it, please:

• Check around your delivery location

• Check with household members or neighbors

• Contact the shipping carrier

• Allow up to 48 hours after the delivery scan, as some carriers may scan packages before final delivery

We will provide reasonable assistance with locating or investigating a missing package when possible.

Claims involving lost, stolen, or missing packages may be subject to the shipping carrier's investigation and claim procedures.

Damaged Packages or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or you receive an incorrect item, contact us within 48 hours of delivery.

Please include your order number and clear photos or videos showing the product and packaging.

We will review the issue and determine the appropriate resolution according to our Return & Refund Policy.

Preorders & Backorders

Products identified as preorder or backorder may have longer processing and shipping times.

Estimated fulfillment information will be provided on the applicable product page when available.

If your order contains both an in-stock item and a preorder or backordered item, the entire order may ship together once all items are available unless otherwise stated.

Multiple Shipments

Orders containing multiple products may occasionally arrive in separate packages.

If your order is shipped separately, you may receive more than one tracking number.

International Shipping

If international shipping is offered at checkout, customers are responsible for any applicable customs duties, import taxes, fees, or charges required by their country.

Customs processing may cause additional delivery delays.

Order Changes & Cancellations

Once an order has entered processing or has shipped, we may not be able to modify or cancel it.

Please review your order carefully before completing your purchase.

By Placing an Order

By completing a purchase from our store, you acknowledge that you have reviewed and agreed to this Shipping Policy as well as our Return & Refund Policy and Terms of Service.